Work Orders and Account Requests

Work Orders - helpdesk.adams.edu
The link for the workorder request allows customers to submit their own request to Computing Services. You can submit new tickets, or check status of existing tickets. You will be prompted to choose a queue, or area or service, when submitting a work ticket. You can view some queues and descriptions below.

Account Creation
This link is used to request a computer/email account for new staff, faculty or work study. Please remember that the supervisor will need to approve the request.

AITC
Help desk technical support for all students and faculty using, Blackboard, Blackboard Collaborate, Kaltura, Softchalk and Echo360.

Banner

  • Banner Software Development & Issues
    Queue for troubleshooting of Banner software issues.
    Queue to request modification of current Banner software.
    Queue to request development of new Banner software.

  • Banner 9 Software Development & Issues
    Queue for troubleshooting of Banner 9 software issues.
    Queue to request modification of current Banner 9 software.
    Queue to request development of new Banner 9 software.
  • Xtender Accounts & Access
    Queue to request access to Xtender Groups and Applications.

  • Xtender Development & Issues
    Queue to request troubleshooting of Xtender application issues.
    Queue to request modification of current Xtender applications.
    Queue to request development of new Xtender applications.

Desktop
Hardware and Software Support for ASU laptops, desktops, and computer peripherals.

Multiple PIDM
Queue to report and repair a single student with multiple IDs in Banner.

General
General Computing Support.

Labs
Student Computer Labs. Please provide the building the lab is in, the room number, the computer number (or a description) of the location of the computer, and a detailed  description of the problem.

Network Printers
Network Printing Support. Note: If you have a problem with a local printer, please put the ticket in the Desktop queue.

Office Moves
Complete instructions available here.

Phone Services

  • PAC
    Request a Long Distance Phone code
  • Phone Service
    Queue for general phone support and service requests
  • Voicemail
    Queue for campus voicemail related issues

Quote Request
Request a quote for computer hardware, software and peripherals.

ResNet
Residential Network Support. Providing support to students for connecting to internet, and issues with viruses and malware.

TEC Classrooms
Technology Enhanced Classroom Support. Please provide us the building the classroom is in, the room number of the classroom, and a detailed description of the problem. If you need immediate response to problems that are impacting a current class, please call the Computing Services Help Desk at 719-587-7741.